Privacy & Cookie Policy

Last updated: June 20, 2024

Introduction

Tfefe.com (“Tfefe,” “we,” “Company,” and “our”) and our subsidiaries and affiliates respect the privacy rights of our online visitors (“you,” “your,” “yours”) and recognize the importance of protecting the information collected about you. This Privacy Policy addresses the use and disclosure of personal information we collect from you. By visiting Tfefe.com (the “Website”) or providing us with your information, you are accepting the practices described in this Privacy Policy. If you do not accept this Privacy Policy or are visiting the Website from a country or other location where its use is prohibited, please exit the Website immediately.

Whose Personal Data Do We Process?

We may process personal data about you in the following circumstances:

You are a user of the Website.
You are a customer of ours.
You use our products or services.
You are a person to whom we want to advertise or market our products.

Information we may collect from you

We may collect and process the following information about you:

Information you provide by filling in forms on the Website (including, but not limited to, your name, email address, billing address, delivery address, phone number, product selections, payment type and card expiry number or login and password details), including when you register as a user of the Website, purchase any goods from the Website, upload or submit any material through the Website, request any information, or enter any competition or promotion we may sponsor;
Information relating to transactions we conduct involving details of goods we provide to you;
Information you provide to us when you communicate with us by email. This includes communications you send to us, such as reporting a problem or submitting a question, concern or comment about the Website or its content or services;
Information from surveys we conduct on the Website from time to time for research purposes, if you choose to respond to or participate in those surveys;
The webpage you visited immediately before entering the Website or the webpage you visit immediately after leaving the Website;
You are under no obligation to provide any such information. However, if you choose to withhold requested information (such as your address or payment details), we may not be able to provide you with certain services.

From time to time we may run a referral or similar scheme, such as certain rewards schemes, where you are invited to provide us with the name and email address of someone you know who may be interested in our products or services. We will only use these contact details for the relevant scheme (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission and must not provide us with details of anyone for whom you do not have such permission. We reserve the right to identify you as the referrer in messages sent to them.

Cookies

What are Cookies

Most websites you visit use cookies to improve your user experience and allow the website to remember you, either for the duration of your visit (using a “session cookie”) or for future visits (using a “persistent cookie”).

A cookie is a simple text file that is sent to your computer when you visit a website and is used to store and sometimes track information about your use of the website. Each cookie is unique to your browser. It will contain some anonymous information, such as a unique identifier, the website name and some numbers and references. It allows the website to remember things like your preferences or the items in your shopping basket.

Although they do identify a user’s computer, cookies cannot identify a user personally and passwords and credit card information are not stored in cookies.

Cookies are not programs and therefore do not contain viruses or other malware.

How we use cookies

Below you can find a summary of the various types of cookies we use. Our cookies are used for 5 purposes:

We use the following categories of cookies on our website.

Category 1: Functional cookies (essential cookies)

These cookies are required for the website to function optimally and cannot be configured. They enable us to provide you with the main features of the website (language used, display resolution, account access, shopping bag, wish list, etc.), provide you with online recommendations and protect our website from any fraud attempts.

Category 2: Statistical analysis cookies

These cookies are used to measure and analyse our website audience (number of visits, pages viewed, average browsing time, etc.) to help us improve its performance.

By accepting these cookies, you will help us improve our website.

Google Analytics is a system used by many websites to record information about website visitors. Google sets five different cookies with expiration dates ranging from 1 day to 2 years. These cookies are primarily used to distinguish between first-time and repeat visitors to a website. They do not contain any personally identifiable information. You can learn more about how Google uses cookies at http://www.google.com/intl/en/analytics/privacyoverview.html.

Category 3: Advertising and social media cookies

These cookies are used for advertisements displayed on third-party websites (including social media) and are tailored to your preferences to help us measure the effectiveness of our advertising campaigns. If you disable these cookies, advertisements (including ours) will continue to appear as you browse the internet, although they will not be targeted to your individual interests and therefore less relevant.

Category 4: Cookies used to personalize your experience

These cookies allow us to provide you with recommendations for online products, services, and content that match your expectations and preferences. By accepting these cookies, you can choose to have a rich and personalized experience.

Cookies on the website

Some cookies on the website are set by us and some are set by third parties that provide services on our behalf.

Controlling or Deleting Cookies

Most web and mobile device browsers automatically accept cookies, but if you prefer, you can change your browser to prevent this or to notify you each time a cookie is set.

If you would like to delete any cookies already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory where cookies are stored.

Information about deleting or controlling cookies can be found at www.AboutCookies.org, which includes other useful information about cookies and how to block cookies using different types of browsers or mobile devices.

Please note that deleting or restricting cookies or disabling future cookies may result in you being unable to access certain areas or features of our website or to take full advantage of the website.

To opt out of tracking by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout?hl=en.

If you would like to opt out of other third-party cookies related to behavioral advertising, please visit https://youronlinechoices.eu/. Opting out does not mean that you will no longer receive online advertising. It simply means that the company you have opted out of will no longer serve ads tailored to your web preferences and usage patterns.

We (and other third parties acting on our behalf) may automatically track and collect information about IP addresses, domain services, country location, time zone, language, the type of computer and web browser you use, and the pages you visit (including through the use of web beacons and other similar technologies). If you access our website from a mobile device, we may also collect information about your mobile provider and mobile device. We use this information to administer and improve our systems, analyze trends, track user movements, gather broad demographic information for aggregate use, and detect suspicious or fraudulent transactions. If these automated processes decline your transaction as suspicious or fraudulent, you may contact us within 21 days of receiving such notification and ask us to reconsider that decision. We may use very similar criteria to review your transaction in person, so there is no guarantee that the decision would be different.

Use of your information

We will only use the information you provide for the following purposes:

a. Information you provide to us

We will use this information:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services you request from us;
To verify and perform financial transactions related to your online payments;
To notify you about changes to the services offered on our website;
To ensure that it is in our legitimate interests to present the content of our website in the most effective manner for you and your computer;
If you tick the relevant box on the form on which we collect your data (order form or registration form for creating an account on the website), you consent to us;
To provide you with information about our (direct marketing) or third party (indirect marketing) goods or services that we think may be of interest to you;
To carry out data analysis aimed at defining your profile by analyzing the use of the products/services you have chosen and your preferences, and to provide you with products or services that may interest you.

b. Information we collect about you

We will use this information:

To administer our website and your account with us in accordance with our terms and for internal operations, including identifying website visitors, troubleshooting, and for our legitimate interests, auditing data downloads, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
To improve our website to ensure that content is presented in the most effective manner for you and your computer;
To identify visitors to the Site;
To allow you to participate in interactive features of our Site, when you choose to do so;
As part of our legitimate efforts to keep the Site safe and secure;
For our legitimate interest in measuring or understanding the effectiveness of advertising served to you and others and in providing you with relevant advertising;
To make suggestions and recommendations to you and other users of our Site about goods or services that may be of interest to you or them, in accordance with our legitimate interests and in accordance with the preferences you have stated;
To send you information we think you may find useful or that you have requested from us, including information about our products and services, provided you have indicated that you do not object to us contacting you for these purposes;

You can tell us not to contact you about our products and services, either at the time such information is collected on the Site or, if you do not want us to continue to use your information in this way, by following the unsubscribe instructions in any communication sent to you. You can also exercise this right at any time by contacting us using the contact us details at the end of this Privacy Policy.

Legal basis for our processing of your personal data

The basis on which we process your personal data is as follows:

a. If we need your prior consent in order to be able to carry out the relevant processing, we will obtain and rely on your consent to the relevant processing.
b. Otherwise, we will process your personal data only where necessary:

For the performance of a contract to which you are a party or in order to take steps at your request before entering into such a contract;
For compliance with a legal obligation to which we are subject;
For the purposes of the legitimate interests pursued by us or others, provided that those legitimate interests are not overridden by your interests or fundamental rights and freedoms that require protection of personal data.

Information Sharing

We may disclose aggregate statistics about website visitors, customers, and sales in order to describe our services to potential partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will not include any personally identifiable information.

We may disclose your personal information to any of our affiliates, agents or contractors from time to time to assist us in providing our services through the website, processing transactions, fulfilling information requests, receiving and sending communications, updating marketing lists, analyzing data, providing support services, or performing other tasks.

Our agents and contractors will only use your information to the extent necessary to perform their functions and will always comply with appropriate security and contractual safeguards.

We may share your information with other companies and organizations for identity verification and fraud prevention purposes, as permitted by applicable law.

If we undergo a reorganization or are sold to a third party, you agree that any personal information we hold about you may be transferred to the reorganized entity or third party.

You should be aware that we may be obliged to disclose or share your personal information and/or user information in order to comply with any legal obligations. We may also disclose your personal information if we believe such action is necessary to prevent fraud or cybercrime or to protect the rights, property or personal safety of this website or any person.

Public Forums

From time to time, this website may make chat rooms, message boards, news groups and/or other public forums available to users. Any information disclosed in these areas becomes public information, and you should exercise caution when using these areas and never disclose your personal information.

Child Safety

Protecting children’s privacy is very important. Tfefe does not and does not intend to collect personal information from children (defined as minors under applicable law) without the permission of their parents or legal guardians. Children should not submit personal information to Tfefe without the explicit permission of their parents or legal guardians. Where appropriate, we will tell children not to submit personal data. If your child has submitted personal data and you wish to request removal of that information, please contact us immediately.

External Links

This website may, from time to time, contain links to external websites (“Third Party Websites”). If you follow a link to any such website, please note that these websites have their own privacy policies and processes and that we do not accept any responsibility or liability for these policies and processes. Please check these policies before submitting any personal data to these websites.

Delivery Process

The payment details you provide will be encrypted using Secure Sockets Layer (SSL) technology and then submitted to us over the internet. Payments on the Website are processed from time to time through a payment gateway provider. You will provide your credit or debit card information directly to such payment provider, which operates a secure server to process the payment details, encrypt your credit/debit card information and authorise the payment. The information you provide to such payment provider is not within our control and will be subject to their own privacy policy and terms and conditions.

Security

We take the security of all personally identifiable information relating to our users very seriously. We have implemented security measures to try to prevent the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are reviewed regularly and enhanced as necessary, and personal information is only accessible to authorised personnel. While we cannot ensure or guarantee that information will never be lost, misused or altered, we will make every reasonable effort to prevent such occurrences.

You should remember that the submission of information over the internet is never completely secure. We cannot guarantee the security of information you submit through this website during transmission over the internet and any such submission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

If you use a shared computer or a computer in a public place, we recommend that you close your browser when you have finished your user session to help ensure that others do not access your personal information.

Data Retention

We process personal data only for as long as is necessary for the purpose for which it was initially collected, after which we will delete or archive the personal data unless we need to continue processing it to comply with a legal obligation to which we are subject or for another legitimate purpose.

Storage of Your Information

Your personal information may be transferred to and stored at a destination within or outside France, including France and other countries. When we transfer your information outside of your country, we will take all reasonable steps to ensure that your data is appropriately protected, such as relying on French approved standard contractual clauses or appropriate security standards related to the transfer of personal information, and ensure that your data is treated securely and in accordance with this Privacy Policy.

Your Rights

You have the following rights in relation to the personal data we process about you:

You can request access to the relevant personal data.
You can request that any inaccurate personal data we are processing about you be corrected.
In certain circumstances (usually where you have provided personal data and we no longer need to process it), you have the right to ask us to delete the relevant personal data.
If we process personal data about you on the basis of your prior consent, you can withdraw your consent at any time and we will stop the relevant processing. If you withdraw your consent here, please note that this may affect our ability to provide you with goods or services.
If you have any complaints about our processing of any of your personal data, you can contact us or make a formal complaint to the Information Commissioner.

How to withdraw your consent to processing

You can withdraw your consent to any relevant personal data processing:

For any matter related to the website, e-commerce and website communications, please email: [email protected]

How to exercise the right to access personal data

You can exercise the right to access, restrict or delete your personal data in the following ways:

For any matter related to the website, e-commerce and website communications, please email: [email protected]
To delete an account you have created on the website, log in to your account and go to the “Delete Account” section

Please note that we may need to ask you for more information to confirm your identity before we provide the requested information.

Changes to this Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently for any updates or changes to our privacy and cookie policy.

Contact Us

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email.

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