Once you have placed an order, we will not be able to edit it as our warehouse team works hard to ensure that your order is processed and shipped as quickly as possible. However, you are free to modify your order before checkout. If you wish to cancel your order, we recommend that you contact us as soon as possible at [email protected]. We can only cancel orders that have not been processed by our warehouse team.

If the order has already been processed, you can return the item for a refund after receiving it. Please follow our return steps.

As a fashionable clothing brand, we are constantly working to keep up with the latest trends, and every day we receive hundreds of orders because we want to keep our customers happy. We sometimes use external suppliers to fulfil orders so that you always receive your order on time. Unfortunately, this sometimes means that you receive the item without the Tfefe branding on the packaging.

We often run promotions and seasonal discounts, please subscribe to our newsletter and follow us to receive information about our latest updates.

Once you have placed an order, we are unable to add discounts manually, however, if the code is still valid, you can use the discount on your next order.

If your order was successfully completed, you will receive a confirmation email, which will be sent to the email address you used when placing the order. If you do not receive this email, please check your spam or trash folder. Alternatively, you may have entered the wrong email address. Unfortunately, we are unable to update email addresses once you have placed an order.

Unfortunately, Tfefe is unable to provide information on potential customs duties for international shipping. All customs duties are payable by you and are not covered by Tfefe. Custom duties are determined by the carrier at its discretion and assessed according to local laws. We recommend that you contact your local customs office for more accurate information so that you are not surprised if you have any unforeseen shipping costs.

If an item is missing from your order, it may have been sent in multiple shipments. This is most likely to happen if your order is large. Please check the label on your parcel bag carefully. This will tell you what is included.

If you do not receive all the items you ordered within 7 days, please contact us by email. Please include your order number and the name of the missing item to avoid delays in resolving the issue.

You will receive an order confirmation email shortly after placing your order. Please add Tfefe’s email to your contact list to ensure that the email reaches your inbox; otherwise, your confirmation email may be relegated to a spam folder. If you do not receive an order confirmation email, please contact us.